How can I terminate my Lendis rental contract?

Cancellation 👍

If you want to cancel your rented items (=Lendis products, also sometimes: "assets"), please contact Lendis and inform us of your cancellation request:

• You can send a cancellation (preferably stating the offer ID [=contract number] in the format "A-20XX-XXXX") by email to [e-mail]
• You can call Lendis at [phone] 

Please let us know the following in advance:

• Number of assets (=products - furniture, electronics) you wish to cancel.
• Date (next possible/other date - please note the applicable cancellation period)
• For electronics: serial number(s)
• Proposal number (=your rental contract, has the format "A-20XX-XXXX")
• Collection address(es) and contact person for collection/pick-up
• Any existing damage to the assets

Please note that the cancellation/notice period for Lendis rental contracts is 4 weeks to the end of the following month.

Important notes:

• Please always contact Lendis before returning products, even in urgent cases ([e-mail] or by telephone: [phone]).
• Under no circumstances send goods to our returns addresses (or the Lendis office address) without prior agreement with/confirmation from Lendis
• Unauthorised returns will result in additional costs and charges.
• If you wish to report a defective piece of Lendis furniture or electronic device, please contact customer service (at [e-mail])

Cancellation proposal and confirmation of cancellation

We will send you a cancellation proposal (usually one to two days after you contacted us), which contains the following information:

• Cancellation date (please note that a cancellation period of 4 weeks to the end of the following month applies)
• List of products to be cancelled
• Any applicable fees, e.g. in the event of early contract cancellation ("flex payment"), and return fees (logistics costs)

We ask you to review the cancellation offer and confirm it in writing. In return, we will confirm the cancellation and cancellation date by e-mail.

Important: If the returned products differ from the list in the cancellation confirmation, additional costs will be incurred.

Note regarding invoicing

• The last rental month before the cancellation date is always charged in full, even if the pick-up/return takes place before the cancellation date. (Lendis does not charge rent for the month in which delivery takes place at the start of the rental period.)
• A pick-up date is normally agreed between Lendis/Lendis partners and the customer. We do our best to meet customer requests.
• Invoices for fees incurred in connection with the cancellation ("Flex-Payment", logistics costs) are usually invoiced in the month following cancellation date.

Relevant information for a return 

A return refers to a return or collection/pick-up of rental items (assets, products). We will ask you for information that will make it easier for us to plan and carry out the return after the cancellation confirmation at the latest:

• Contact person(s) (name, e-mail, telephone number
• exact pick-up address
• your preferred pick-up dates (=earliest/latest date collection can take place) - important if you are moving out of an office at the end of the month, for example

Important information on preparing for the return can be found in the following article:

"What is important for my return?"