A return is the return or pick-up of Lendis products. Normally, a Lendis partner is the recipient of the return.
Returns take place in the following cases:
- Customer returns products to Lendis after confirmed cancellation (e.g. due to end of lease) (=sends products to the designated Lendis partner, or a Lendis partner collects furniture)
- Customer returns defective Lendis products to Lendis after reporting damage to the Lendis service team (=sends goods to the designated Lendis partner, or a Lendis partner collects furniture)
Important note: If you would like to report damage to Lendis products, please write to support@lendis.de. Please always report damage to Lendis products as soon as it occurs. As a customer, you are obliged to do so.
The returns procedure is as follows:
Before collection/pick-up:
- after you received cancellation confirmation, the Lendis Logistics team will write to
- our Logistics manager will inform you about the process, arrange the collection date, etc.
After collection/pick-up:
- Lendis will confirm receipt of the returned products to you by email.
- This means that the returned products will no longer be included in the next invoice.
- Once the returned products have been checked, their return is complete.
- If there is still a need for clarification, we will inform you (this can take up to 3-4 weeks).
- Lendis will then remove the returned products from your Lendis inventory.
- In case damages to returned products are discovered only after the return, you may receive a final invoice
If you have any questions, please contact Lendis customer service at support@lendis.de. For enquiries about ongoing returns (when Lendis has already contacted you), please email logistics@lendis.de.
Please refer to the relevant articles to find out how returns work in detail for the two product categories:
Return/collection of Lendis furniture and acoustic solutions
Return/collection of Lendis electronics