How does the return/pick-up of Lendis furniture and acoustic solutions work?

This article describes the procedure for a return (=return/collection) of Lendis furniture and acoustic solutions (in the following: "furniture" - this also includes telephone/meeting boxes):

• A return can only take place if the customer has previously cancelled the rental contract. You can find information on this in the section: How do I terminate my Lendis rental contract?
• For furniture, the planning of the return usually begins about 30 days before the desired collection date. If no desired date has been specified: about 30 days before the confirmed cancellation date
• The collection date is usually agreed by email or, if necessary, by phone
• Lendis works with their logistics partners to determine suggested dates and informs the customer of these. If necessary, the logistics partner will contact you directly.
• The customer confirms a proposed collection date
• The logistics partner authorised by Lendis carries out the collection at the collection address (on the agreed date)
• After receipt of the goods in the warehouse and inspection of the goods (3-4 weeks later), Lendis informs the customer that the return has been completed
• After reaching our warehouse, the returned furniture will not be invoiced for the following month (or, in case where the return took place early: monthly invoicing stops once the confirmed cancellation date has been reached).
• In the event that the customer returns products without prior notification or cancellation, the rental relationship will continue (until formal cancellation) and additional costs will be incurred.

Please also inform us in advance of any damage to the Lendis furniture and document it. As a customer, you are obliged to report any damage immediately. Kindly inform us at [e-mail].

Special returns cases and important information:

• In the case of larger returns, there may be deviations in the handling process. In this case, Lendis Logistics will inform the customer in advance
• If customers return Lendis products without prior notification or cancellation: the rental agreement remains in effect for them until clarification/cancellation and additional costs are incurred
• If a customer by themselves sends products to Lendis or Lendis partners using a courier/parcel service (without using a return label provided by Lendis), the customer is liable in the event of loss or is responsible for the investigation. In the event of loss in such cases, the customer shall incur costs (total loss).